Privacy Policy

Information we collect

We collect information you choose to provide, such as your name, email address, phone number, service address, and details about your home and cleaning needs. Messages and scheduling requests may also contain personal information.

Our website and embedded service providers may receive technical information such as your IP address, browser type, device information, and pages visited. Please do not submit payment card numbers, sensitive identification documents, or access codes through the general quote form.

How information is used

We use information to respond to inquiries, prepare estimates, arrange cleaner referrals, coordinate appointments, provide customer support, and maintain business records. We may also use it to protect against fraud, resolve disputes, and meet legal obligations.

If you separately agree to promotional communications, we may contact you about offers. You can request that promotional emails or texts stop at any time. Consent to marketing is not required to request a quote.

When information is shared

Relevant contact, location, and service details may be shared with the independent cleaner referred to you so they can coordinate and perform the requested work. Information may also be handled by providers supporting our website, quote forms, communications, and business administration.

We may disclose information when required by law or reasonably necessary to protect rights, safety, or property. This policy does not authorize unrelated third parties to use your information for their own marketing.

Embedded services and cookies

Our quote form is provided through HighLevel, and our service-area map is provided by OpenStreetMap. Interacting with these embedded services may transmit technical information to their providers, whose own privacy policies apply to their handling of that information.

Our website or its embedded providers may use cookies or similar technologies to operate their services. You can manage cookies through your browser settings; blocking them may affect parts of the website.

Retention and security

Personal information is retained as needed for the purposes described here, including service coordination, recordkeeping, and legal requirements. Retention periods depend on the type of information and the reason it is held.

No website, email, or storage system can be guaranteed completely secure. Avoid sending sensitive information through ordinary email or website messages.

Your choices and privacy rights

You may contact us to request access to, correction of, or deletion of personal information, or to ask about how it is used. Depending on applicable law, including California law where it applies, you may have additional rights relating to disclosure, portability, and limiting certain uses of your information.

We may need to verify your identity before responding. Some records may need to be retained for legal or legitimate business purposes. Exercising an applicable privacy right will not result in unlawful discrimination.

Children’s privacy

This website and our services are intended for adults, not children under 13. If you believe a child has submitted personal information, please contact us so we can address it.

Changes and contact

We may update this policy as our practices or legal requirements change. The date above identifies the latest version.

For privacy questions or requests, contact Hands On Cleaning Services in Oxnard, CA, at info@handsoncleaning.org or (805) 312-7271.